Supply Shop Frequently Asked Questions

General

  • The Soular Supply shop offers a curated mix of stationery, art, lifestyle items, and home goods. Some items are printed to order, while others are handcrafted or shipped directly from our primary workspace.

  • Because we begin processing and sending orders to production quickly, we can only accept changes or cancellations within 1 day of placement. Please email us immediately with your full name, order number & any helpful details to help us handle the order as quickly as possible.

  • We do not currently offer custom or personalized orders. All items will arrive as they appear on the listing. 

Processing

  • Processing times vary by item. Please check the product description for the most accurate timeframe.

  • It depends on the quantity and variation of your order. It is very common for multiple items to ship separately. If your order contains a mix of print-on-demand items and items shipped directly from us, they will ship separately and may arrive at different times. Tracking information will be provided for each shipment so be sure to check the details in your shipping confirmation email, or contact us and we will be happy to provide updates!

  • You will receive an automated email containing tracking information for each package as soon as it leaves the facility or workspace.

Shipping

  • We currently ship across the US only. Standard shipping fees are calculated at checkout based on weight and destination. Orders over $75 qualify for free shipping.

  • Standard delivery typically takes 3 - 14 business days for domestic orders. 

  • First, check with housemates or neighbors and allow 24 hours for carrier updates. If it remains missing, contact us with your order details so we can assist in filing a carrier claim or finding a solution.

Refunds & Returns 

  • Refund requests must be submitted within 2 days of delivery. Once your request is reviewed and approved, we will email you a prepaid shipping label. After we receive the item back, your refund will be processed. We offer partial and full refunds on a case-by-case basis.

  • All items are eligible for a refund. Refund request forms do not guarantee that refund will be accepted.

  • If an item arrives broken or incorrect, email us within 2 days of delivery with clear photos of the damage and packing material. We will gladly arrange a free replacement or full refund.

  • Once an approved return is received or a refund is issued, funds typically return to your original payment method within 3 -10 business days.

Refund Request Form

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